Working Agreement

The therapeutic relationship between therapist [me / Lucy Smith Therapy] and client(s) [you] is unique. To clarify the nature of this relationship and how it functions in practice, I will provide you with a Working Agreement. You will be asked to read and sign this agreement before we begin our work together. If the therapeutic relationship consists of more than one client, each individual will be required to sign their own agreement. The Working Agreement can be discussed during your initial session, where you will have the opportunity to ask any questions before signing.

Ages we work with

Lucy Smith Therapy is registered and qualified to work with adults 18+.

Children

Lucy Smith Therapy does not work with children.

Complimentary 20-minute Introductory Session

During the complimentary 20-minute video consultation, you can share as much or as little as you feel comfortable. The primary purpose of this session is to discuss practicalities, such as determining whether our schedules align and for you to ask any questions you may have. Additionally, I will provide information on how I may be able to assist you. While it is not necessary to go into great detail, offering a brief overview of your current concerns and what you hope to achieve from our therapeutic relationship can help us both assess whether I am the right therapist to support you.

Sessions

The frequency, length and timings of the sessions will be discussed in the initial correspondence and formalised in the Working Agreement.

Attendance

If you decide not to attend a session, please contact me to cancel at least 24 hours before your session is scheduled (see “Cancellation Period” below for more details).

Remote Sessions

If you are taking part remotely, then it is important to ensure that you have a confidential space in which you can have the session where you will not be overheard or interrupted. Ideally you should allow yourself some additional protected time after the session before returning to your normal daily routine. If technology fails at any point, please do try to reconnect. If I cannot reconnect to you for any reason then I will send you a text / WhatsApp / email and we can decide how to proceed. If you cannot reconnect to me for any reason then please send me a text / WhatsApp / email to let me know.

You will be assigned your own personal Zoom link from which you can access every session. Please keep note of this link. Recording of sessions is not permitted.

Terms of Payment

Sessions are to be paid by online transfer, or PayPal, and received within 24 hours post-session, using the session date as your reference. For added convenience, you can also set up a weekly direct debit or opt for an advance monthly payment. Should a session need to be rescheduled, rest assured that the payment can be carried forward to the next month or refunded, as per your preference.

Cancellation Period

In the event of rescheduling or cancelling a session, you must give a minimum of 24 hours notice. If you cancel your session within 24 hours, you will be charged in full for the session. In extenuating circumstances, I am willing to negotiate this. If I need to rearrange - and this would only be in an emergency - I would also try to give you at least 24 hours notice.

In the event the cost of the session changes, I will inform you four weeks prior.

Disclaimer

The content of this website is intended for information only. Whilst utmost care has been taken in the writing of information presented we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

Liability

Lucy Smith Therapy holds no liability if connection with the website becomes unavailable. We do not accept any liability for any injury, loss, costs, damage or false information given either with regard to our own services or any other external contacts or websites. We hold no responsibility for a user’s telephone, computer system, tablet, software data or technical difficulty occurring in connection with this website or our Zoom or other Services. We hold no responsibility for any computer viruses or corruption to an individual client’s computer or device.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notices applicable to the website in question.